MS-MB230T01- Microsoft Dynamics 365 Customer Service
Learn to configure and manage Dynamics 365 Customer Service. Ideal for functional consultants optimizing case management, queues, SLAs, and customer satisfaction workflows.
Course Details
Duration
4 days
Level
Intermediate
Language
English
Certificate
Included
Learn to configure and manage Dynamics 365 Customer Service. Ideal for functional consultants optimizing case management, queues, SLAs, and customer satisfaction workflows.
Course Overview
This course teaches how to implement and customize Dynamics 365 Customer Service. Includes labs on case creation, knowledge management, Power Virtual Agents, and service analytics.
Upcoming Sessions
No upcoming sessions scheduled
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